Collection: FAQ's

We recommend storing the vacuum in the charging dock or on the wall-mounted dock that comes with the vacuum. You can place the main body of the vacuum on any flat surface.

If the device is not being used for a long time, we suggest putting the battery in a cool and dry place. Please ensure that the battery is fully charged before storage and charge the machine at least every three months to refresh the battery.

You can charge the battery on the machine or take the battery out of the machine and charge it separately.

The charging time is around 4~5 hours. When the indicator light turns to green from red, the vacuum is fully charged.

Normally, the battery needs to be replaced after around 500 charging cycles. If you charge it three times a week, the battery can work for around three years.

Use high power mode less

JIMMY vacuums are designed to be used in Auto or Normal mode for everyday cleaning. Turbo or Max modes are meant for powerful, intensive bursts of spot cleaning. Using them constantly speeds up degradation of the battery. If your machine has Eco mode, run time is maximised for a longer clean.

Avoid use in extreme hot or cold temperatures

Hot environments speed up battery aging. Try to avoid use in extreme hot weather or leaving your vacuum in rooms that experience direct sunlight for prolonged periods. The same goes for cold porches and garages in winter.

Store your vacuum at room temperature

Heat sources, such as radiators, can damage the battery. We recommend that you store your vacuum at temperatures between 18°C–28°C, away from direct sunlight and out of boiler cupboards. Do not store the battery in areas prone to extreme cold weather such as a garage, porch or shed.

Let it cool, but not too much

You can preserve the life of your battery by letting your machine cool down after use – before connecting it back up to the dock to recharge.

Give it a break

Let the battery run down to totally discharge, perform this at least once a month, you'll help to prolong its life. If you have a spare battery, we recommend you swap them out from time to time, so that they both have time to naturally discharge.

You can buy a new battery here from the Jimmy UK online store. Contact us for more assistance.

Floorhead: To clean dust, hair, debris and dirt from hard floor, carpet, title, etc.;

Electric Mattress Head: To beat up and clean dust, dust mite and dust mite allergen from sofa and bed;

Carpet Brushroll: It can be mounted on floorhead to do deep cleaning on carpet;

2-in-1 Upholstery Tool: Cleaning dust on closet, sofa, windowsill and table surface;

2-in-1 Crevice Tool: To clean crevices, corners and other narrow areas;

Soft Brush: Cleaning scratched furniture, such as book shelf and artworks;

Stretch Hose: To connect the handheld vacuum cleaner and accessories to clean areas that are hard to reach;

Connector: It can be connected to other tools and bent to different angle to clean dust on top of high cabinets or on the roof;

Connector: Can be connected to other tools and bend to different angle to clean dust on top of high cabinets or dust on the roof.

Yes, JIMMY vacuum cleaners can pick up pet hair from hard floors, carpets or sofas. The JIMMY floorhead has a unique design that can separate the hair from brushroll to avoid hair entangling around brushroll, which saves you a lot of trouble when cleaning and removing hair on the brushroll.

Yes, JIMMY vacuums can be used to on tile.

Yes, JIMMY vacuums can be used on carpet. JIMMY vacuums can pick up big debris, hair and dust from carpets.

No, the vacuum cannot be used to pick up liquid. It may cause a blockage to the filter. If liquid enters the vacuum, it may cause damage to the motor and internal components. Misuse in this way is NOT covered by warranty.

You can use the vacuum unit as a hand held vacuum without the flexible metal tube OR with the flexible metal tube. Both work well.

Yes, JIMMY vacuums are supplied with a wall mounted bracket for charging and storing the machine, and also for storing tools.

The dust cup can be emptied from the bottom by using the dust bin release latch/button. If you want to wash the dust cup and/or the cyclones, press the dust cup release button/latch and twist the dust cup and cyclone assembly to lift out and away from the vacuum unit. Once separated from the vacuum unit the dust cap and cyclone assembly can be washed with clean water. The dust cup and cyclone assembly MUST be left to dry completely before being inserted back into the vacuum unit for use.

Move the brushroll release button along the arrow direction to remove side cover., then remove the brushroll gently and clean it. If the brushroll is washed, please make sure it is completely dry before assembling it into the nozzle.

Pull out the HEPA filter upwards and out of the vacuum unit. Gently tap the filter on to remove dust material. After cleaning the HEPA filter, put it back into the dust cup.

Yes. The HEPA filter can be washed. Since frequent washing will reduce HEPA life, it is recommended that the HEPA filter is washed no more than once a month.

The HEPA filter needs to be replaced after 3 to 6-month use based on its working frequency and working environment.

Replacement HEPA filters and accessories are available for sale here on the JIMMY UK website.

A decrease in suction power is normally caused by blockage. Please check and clean the dust cup, HEPA filter, brushroll and floorhead.

Please check whether the vacuum cleaner has enough battery power and whether the parts such as metal tube, electric floorhead are mounted correctly on the vacuum cleaner. Please refer to the Troubleshooting section of our website for more information and guidance.

Please turn off the machine for 5~10 minutes, or check whether the dust cup and cyclone systems need to be cleaned. Please refer to Troubleshooting section of our website for more information and guidance.

If the floor head is overloaded (for example, too much hair or an object is entangled around the brush roller when in operation), the brush roller may stop working. Please turn off the machine for 5~10 minutes, and check the brush roller and brush head assembly for entangled objects and blockages. Clean the brush roller if necessary.

If the dust cup is full, the filter is clogged, or the air passage of the floor head is blocked, it may cause the dropping of suction power and performance. Please empty and clean the dust cup, clean or replace the filter, and clean the air passage of the floor head. Please refer to Troubleshooting section of our website for more information and guidance.

Please re-plug the charger to the machine and power socket. If problem persists please Un-plug the charger from the electrical socket, check and inspect charger pin connector and plug, also inspect battery input point. If any component is damaged please contact us for guidance and replacement parts.

It may be caused by the aging of the battery, please replace the battery.